FAQ

Where is Teonella jewelry made?

Teonella is handcrafted in our Toronto studio!

Do you source ethically?

Yes, wherever we can we are always thinking about our beautiful world and supporting those who do as well

How do I care for my Jewelry?

A little goes a long way when caring for your jewels. You want to keep your jewelry stored in the pouch it came in to keep it from tarnishing when not wearing or scratching.

For silver a soft polishing cloth is perfect for removing any tarnish that may happen but the best way to keep it from tarnishing is to wear often of course! Silver loves our skin and will keep it looking shiny and new.

A simple non toxic cleaner can be used with a soft toothbrush, a little water and mild dish detergent.

Always take your jewelry off before sleeping or showering and keep away from lotions and sprays.

When will my order be shipped?

After your purchase has been made we will make all the necessary arrangements to have your piece made as quickly as possible. As we create handcrafted jewelry each piece varies in timing. Please refer to each item you have ordered in our shop section and you will see below their description how many days those particular items will take.

Our general rule is between 3-7 business days.

If I need to make a return what is your policy?

We accept returns within 30 days of receiving your purchase. Please visit our returns and shipping page

Do you do custom orders?

We do a select amount of custom orders every season, contact us at info@teonella.com we would love to hear from you!

Do you do collaborations?

Yes! We love to work with others and will do a select amount per year. contact us at info@teonella.com